SLA-Driven Liferay Support

Liferay Maintenance
& Support

Keep your enterprise portal stable, secure, and continuously improving with dedicated Liferay support engineers and proactive monitoring.

24/7 Monitoring SLA-Driven Security Patching Continuous Improvement
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Typically respond within 24 hours

What We Cover

Comprehensive Support Coverage

End-to-end operational coverage across every aspect of your Liferay portal environment.

24/7 Monitoring

Proactive health checks covering uptime, server resources, database performance, Elasticsearch status, and user-facing response times.

Incident Response

Fast diagnosis, root cause analysis, containment, and SLA-defined resolution with structured escalation paths and post-incident reviews.

Security & Patching

Liferay security advisory tracking, vulnerability assessment, patch testing in staging, and controlled production deployment.

Continuous Improvement

Enhancement backlog management, minor feature development, UX refinements, and performance optimization within scheduled windows.

Pricing Tiers

Choose Your Support Plan

Select a tier that matches your portal's business criticality, user base, and operational requirements.

Standard

Business-hours support for stable portals with predictable change volume and internal user base.

  • Business-hours coverage (Mon–Fri)
  • P1 response within 4 hours
  • Monthly health check reports
  • Security patch management
  • Bug fix & minor enhancement support
  • Email and ticket-based communication
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Business Critical

Priority response for customer-facing portals and high-traffic systems that demand faster resolution.

  • Extended hours coverage (Mon–Sat)
  • P1 response within 1 hour
  • Bi-weekly health check reports
  • Proactive performance monitoring
  • Quarterly performance review
  • Dedicated Slack/Teams channel

Enterprise 24/7

Round-the-clock coverage for mission-critical environments with strict uptime and compliance requirements.

  • 24/7/365 coverage with on-call rotation
  • P1 response within 30 minutes
  • Dedicated support engineer assigned
  • Escalation matrix & war room protocol
  • Monthly executive review meetings
  • SLA-backed uptime guarantees
Our Process

How We Onboard Your Portal

A structured 4-week transition that ensures zero disruption to your operations.

1

Discovery & Audit

Review codebase, infrastructure, integrations, and document architecture and known issues from your current team.

2

Monitoring Setup

Deploy monitoring agents, configure dashboards, define alert thresholds, and test incident response workflows.

3

Shadow Operations

Our team operates alongside your current support, handling real tickets and validating procedures during transition.

4

Full Takeover

Assume full support responsibility with SLA-defined coverage, regular reporting, and scheduled health checks.

Our Advantage

What Sets Our Support Apart

We combine deep Liferay expertise with proactive operations to deliver support that prevents problems, not just fixes them.

Liferay-Only Focus

Our engineers work exclusively on Liferay environments. No context-switching means deeper expertise and faster resolution.

Full-Stack Capability

We cover application code, database, Elasticsearch, infrastructure, CI/CD, and frontend — one team for the entire stack.

Proactive Not Reactive

Continuous monitoring, health checks, and trend analysis catch issues before they impact users. Prevention over incident response.

Knowledge Continuity

Detailed runbooks, architecture docs, and shared knowledge bases ensure your portal knowledge is never locked inside one person.

Transparent Reporting

Regular reports on incidents, resolution times, uptime metrics, patch status, and backlog progress. Full visibility, always.

Smooth Onboarding

Structured onboarding with codebase audit, infra review, knowledge transfer, and documentation of tribal knowledge.

FAQ

Frequently Asked Questions

Everything you need to know about our Liferay maintenance and support services.

What is included in maintenance support?
Our support covers 24/7 monitoring, incident response, bug fixes, security patching, Liferay DXP updates, performance health checks, and planned enhancement cycles. The exact scope is defined in your support agreement and SLA.
How quickly do you respond to critical incidents?
For our Enterprise 24/7 plan, P1 (critical) incidents receive initial response within 30 minutes and active troubleshooting begins immediately. Business Critical plans offer 1-hour P1 response. Standard plans cover business-hours response.
Can you support a portal built by another vendor?
Yes. We regularly onboard to existing Liferay portals built by other teams or vendors. We start with a codebase and infrastructure audit, document the architecture, and establish baseline knowledge before taking over support operations.
Do you handle security patches?
Yes. We track Liferay security advisories, evaluate patch applicability to your environment, test patches in staging, and deploy them with controlled rollout procedures. We also handle quarterly DXP updates and fix pack installations.
Can we scale support up or down?
Absolutely. Support plans are reviewed quarterly. You can upgrade to a higher tier during critical business periods (e.g., open enrollment, product launches) and scale down during quieter months.
Do you support Liferay Commerce and Forms?
Yes. Our support covers all Liferay DXP modules including Commerce, Forms, Workflow, Web Content, Documents & Media, Segmentation, and custom modules built on the platform.
What monitoring tools do you use?
We use a combination of infrastructure monitoring (Prometheus, Grafana, CloudWatch), application performance monitoring (New Relic, Dynatrace), log aggregation (ELK stack), and Liferay-specific health checks. Dashboards and alerts are shared with your team.
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Consulting Services

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Need Reliable Liferay Support?

Choose a support plan that matches your SLAs, user base, and operational requirements. We typically respond within 24 hours.

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99.9% Uptime SLA 30min P1 Response NDA Protected Certified Engineers